Passenger Fleet Compliance Audit
Sterling conducted comprehensive accessibility compliance audits of Melbourne's passenger rail fleet against DSAPT standards, identifying upgrade priorities across multiple train types.
Challenge
V/Line needed to assess the compliance of seven passenger fleet types against the Disability Standards for Accessible Public Transport (DSAPT) and exemptions granted by the Australian Human Rights Commission, ranging from recently commissioned cars to older classic fleet types.
Solution
Sterling conducted detailed physical audits of each fleet type against DSAPT standards and relevant Australian Standards. Auditors evaluated not only the physical accessibility features of the trains, but also assessed V/Line's customer assistance policies and practices to determine whether satisfactory provisions were being made under Equivalent Access provisions.
Deliverables
Comprehensive audit findings and recommendations covering seven fleet types, including assessment of physical accessibility features and customer assistance practices against DSAPT compliance requirements and exemptions.
Outcome
Delivered actionable findings and recommendations that V/Line integrated with their fleet management strategy to develop targeted action plans, ensuring the objectives of the Disability Discrimination Act are met across their entire passenger fleet.
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